Led UX design for enterprise regulatory-compliance tool used by credit analysts across a major financial institution.
• Owned UX delivery across numerous workflow-heavy user stories from discovery through implementation
• Conducted stakeholder interviews, usability testing, synthesis, and UX presentations for cross-functional teams
• Produced sitemaps, user-story maps, Axure prototypes, and supporting UX documentation
• Collaborated closely with business systems analysts and developers throughout implementation and QA
• Contributed to internal style-guide development and broader UX process alignment efforts
Designed responsive web and mobile applications for a wide range of clients including startups, public institutions, small businesses, professional services organizations, and enterprise-adjacent technology companies.
• Led and facilitated the UX portion of client engagements including discovery sessions, stakeholder interviews, competitive analysis, workflow definition, wireframing, prototyping, and design presentation
• Adapted UX process depth and deliverables to project scope, timelines, and budget realities while maintaining a user-centered design approach
• Designed solutions spanning eCommerce, operational tools, startup platforms, conversion-focused marketing sites, public-sector applications, and information-rich content ecosystems
• Contributed to projects including career-planning platforms, workflow-intensive estimation tools, startup product concepts, enterprise marketing initiatives, and responsive institutional websites
• Produced low-fi and hi-fi design deliverables and collaborated closely with developers through implementation and QA
Led art direction and design for entertainment advertising, packaging, and marketing campaigns across major studio properties including Disney, Fox, and Universal.
• Directed designers, copywriters, photographers, and post-production teams across print, digital, theatrical, and home entertainment campaigns, contributing to large-scale consumer media launches and brand systems.
Ender Technology
UX Designer / UI & Visual Designer
Ender Technology — Torrance, CA
2013 – 2018
KO Creative
Senior Art Director
KO Creative — Santa Monica, CA
2003 – 2012
City National Bank
Senior UX Designer (contractor)
City National Bank — Los Angeles, CA
2019
Cognizant
Senior UX Designer
Cognizant — Enterprise Client Assignments
2020 – Present
Embedded across multiple enterprise software initiatives for clients in financial services, telecommunications,
and cloud commerce sectors. Worked directly within cross-functional delivery teams contributing across
discovery, workflow design, prototyping, and production delivery.
PNC Bank — Advisor Portal (2023–2026)
Enterprise platform supporting financial advisors serving high-net-worth banking clients.
• Designed UX for complex financial workflows involving investments, liabilities, deposits, revenue
enhancements, and fee management
• Led UX for transaction, fee, and revenue MVP initiatives
• Contributed to information architecture and workflow evolution across a large operational platform
• Conducted discovery, stakeholder interviews, and research synthesis within a highly regulated
financial environment
• Collaborated within a 4-person UX team to align interaction patterns, validate findings, and identify
workflow gaps
T-Mobile — Enterprise Developer Search Platform (2022–2023)
Internal enterprise search platform supporting discovery and navigation of developer-facing organizational data.
• Designed detail-page experiences for multiple enterprise data types surfaced through internal
search workflows
• Led UX for saved-page and organizational bookmarking systems supporting repeat-access workflows
• Contributed to advanced enterprise filtering and cascading search interactions
• Managed full UX lifecycle for assigned initiatives including discovery, stakeholder collaboration, prototyping,
and handoff
• Collaborated daily with UX and visual design teams to maintain interaction consistency across feature areas
TD SYNNEX / Tech Data — Cloud eCommerce Platform (2020–2021)
Enterprise commerce platform supporting cloud software lifecycle management and operational workflows.
• Designed UX for dashboard, product configuration, and checkout user experiences
• Contributed to design system improvements across a large multi-team enterprise initiative
• Facilitated onboarding and UX knowledge transfer for new team members
• Conducted usability testing, synthesis, and reporting within Agile product-delivery workflows
Art Center College of Design
Graphic Design
Reed College
Philosophy
email:
joshua.hoffert@cognizant.com
phone:
714-804-8806
linkedin:
www.linkedin.com/in/joshhoffert
Enterprise UX
Enterprise web applications
Workflow architecture
Operational systems
Information architecture
Interaction design
Design systems
Scalable interface patterns
Cross-functional collaboration
Stakeholder facilitation
Agile product environments
Product & Workflow Design
Competitive research and analysis
Product discovery
User flows
Wireframing and prototyping
UX strategy
Responsive application design
Iterative product delivery
Tools & Platforms
Design & Prototyping
Figma · Sketch · Axure · Adobe Creative Suite · InVision
Collaboration & Delivery
Miro · Jira · Mural · Figjam • Confluence
AI Enhanced UX Process
Copilot • Figma Make • Lovable • Claude
Research & Collaboration
Usability testing
Stakeholder interviews
Research synthesis
Workshop facilitation
Cross-team alignment
User-story development
UX QA
Requirements translation
AI-Augmented Workflow
AI-assisted research synthesis
Structured ideation
UX writing support
Workflow acceleration
Information architecture exploration
CONTACT ME
EDUCATION
UX PRACTICE
Enterprise UX practice focused on complex workflows, operational platforms, stakeholder-heavy environments, and large-scale tools. Emphasis on systems thinking, interaction design, research synthesis, and AI-augmented workflow acceleration.
Senior UX Designer
Josh Hoffert
Professional Summary
Experience
Senior UX Designer with 10+ years of experience designing enterprise software for financial services, telecommunications, and cloud technology organizations, backed by an earlier career in visual design and art direction.
Embedded across large-scale enterprise client engagements through Cognizant, collaborating with product owners, developers, and business stakeholders to design workflow-heavy internal platforms and operational systems.
Experienced in ambiguity-heavy environments requiring systems thinking, stakeholder alignment, research synthesis, interaction design, and iterative Agile delivery. Incorporates AI tools into daily UX practice for research synthesis, work process acceleration, UX writing support, and design exploration.